Privacy Policy

Neurological Rehabilitation Group respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.  “Personal information” is information we hold which is identifiable as being about you.  

NRG collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties.  If we do, we will protect it as set out in this Privacy Policy.

By filling in our referral form the following information is sent to us; your name, contact details, condition, and funding source as well as your referrers name and their contact information.   This information is sent to us via email and stored on our comprehensive secure computer system. NRG is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.  

A member of our team will triage the information and be in touch with you to arrange an appointment.  Once an appointment is booked, we will upload your information to our secure clinical practice software program.  If you choose not to follow through with the service, your details will be deleted from all our systems.   

NRG may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.  We will not contact you besides that of engaging you in the clinical service and will not forward your information onto any third party without consent.   If you wish to discuss this further, please contact our reception desk on (03) 98037755.